Support

Questions, problems or refund requests: email support@ordernanny.com. We reply within 2 business days.

Install Order Nanny

Order Nanny is a Chrome extension. It will be available on the Chrome Web Store; until then, email us and we’ll send you an early-access copy.

Turn on Order Nanny Plus

1. In Order Nanny, open Order Nanny Plus and tap Get Order Nanny Plus.
2. Pay on the secure checkout (by Creem).
3. Back in Order Nanny, tap I’ve paid. Plus turns on right away.

Your license key is in your receipt email and on the Plus page. Paste it into Activate to use Plus on up to 3 computers.

Order Nanny didn’t save my order

Open the store’s order confirmation or order details page and click Save This Order in Order Nanny (or press Alt+Shift+S). If Order Nanny can’t find the order number, it asks you to type it.

A date looks wrong

Open the item in Order Nanny and correct the date, warranty or store rules. Order Nanny uses your corrections from then on.

Cancel or get a refund

Cancel from the link in your receipt email. For a refund within 14 days of a payment, email us from the address you paid with. See the Refund Policy.